Field notes on building mobile & web products — what we learn shipping software for founders, and the strategy behind it.
Imagine this scenario: your potential customer has already chosen a product, added it to their cart, and is ready to pay - then suddenly disappears. Sound familiar? This is exactly why finding ways to reduce cart abandonment has become a top priority for every e-commerce brand.
Let's be honest – most of us don't live in places with flawless internet. We're constantly in elevators, trains, and crowded cafes with spotty Wi-Fi. Yet too many apps still assume a perfect connection. The moment the signal drops, they freeze, crash, or even worse – lose your data.
First impressions happen fast – about 50 milliseconds is enough. In that blink of an eye, an inconsistent or chaotic interface can trigger a negative reaction and send users away from your app.
If a user can't find what they're looking for almost immediately, most likely, they’ll leave your app in a heartbeat. Confusing menus, hidden filters, and a tricky architecture are silently killing conversions. In this article, we'll analyze how bad navigation and IA (Information Architecture) hurt your sales and how to fix that with smarter design.
The first minutes with your app decide whether new users activate or disappear. Most drop-offs happen here because of the onboarding process that creates friction: too many steps, early data requests, long tutorials, or verification walls. The statistics are sobering – organizations experience abandonment rates of up to 40% during onboarding.