Priority Maintenance Support

Services 

1. Bug Fixes and Troubleshooting: Addressing any software bugs that emerge in the application. This includes diagnosing, fixing, and testing to ensure the issue is resolved.
2. Performance Monitoring and Fixes: Monitoring and enhancing the app’s performance to ensure it runs smoothly and efficiently on all supported devices and operating systems.
3. Compatibility Updates: Ensuring the app remains compatible with new versions of operating systems, hardware, and third-party integrations.
4. Technical Support: Providing technical support to address any issues or queries from the client regarding the app’s functionality.
5. Health Checks: Conducting periodic audits and checks of the application to proactively identify and resolve potential issues.
6. Emergency Support: Offering emergency* support services in case of critical issues that need immediate attention.
7. User Interface and User Experience Enhancements: Making minor adjustments to the UI/UX based on user feedback or new design trends, to improve user satisfaction.
8. Feature Updates: Minor updates or enhancements to existing features to improve functionality or add value for users.

Monthly Reporting

We shall provide a comprehensive report to the client at the end of each month. This report will detail the maintenance work completed during the month, including the number and nature of issues resolved, updates applied, and hours dedicated to maintenance activities. It will also include key performance metrics of the application, user engagement statistics, and actionable insights or recommendations for future enhancements. This report aims to maintain transparency and keep the client informed about the ongoing health and performance of their application.

Plans

Terms

• Additional Work: If any bug fix or other activity requires more than the agreed hours in a single month, this will incur additional charges. These charges will be agreed upon before the extra work commences.
• Response Time and Issue Prioritisation: The team will respond to all queries and issues within 24 hours during working hours. Critical issues will be prioritized and addressed as soon as possible.
• Non-Transferability of Unused Hours: Any unused hours allocated for maintenance services within a given month will not be carried over or accumulated into the subsequent month. Each month’s maintenance hours are to be utilized within that specific month only. This policy ensures that our resources are efficiently managed and dedicated to providing timely and consistent service on a monthly basis.